While I don’t have high hopes, if you’re having trouble, you can try reaching out to Microsoft’s customer service. Particularly since you’ve apparently had your recovery information changed, if you do regain access to your account, you need to review absolutely everything about it. One of the more important points from that article is reiterated in Is Changing My Password Enough? The answer is no. Email Hacked? 7 Things You Need to Do NOW covers the steps you need to take as soon as possible. Your next step is to attempt to recover it. Hotmail (or, these days) is doing exactly the right thing: it’s telling you your password is incorrect because your password is incorrect. The password you’re convinced is correct is no longer the password to your account. Having done so, they also changed the recovery information - like your first dog’s name - associated with your account. Someone guessed or otherwise got your password and then changed it. If your typing is accurate and your user name is correct, the most likely scenario is that your account has been hacked. For example, if you type in the wrong email address as the user name, your correct password will not be the correct password for some other (or non-existent) account. Perhaps type it into Notepad so you can see it, and then copy/paste it into the password field of the site or app.ĬAPS LOCK is your enemy here, and it’s common to hear back from people who are somewhat embarrassed that it was the problem.Īlso, please confirm that you’re typing the username or email address in properly. Please don’t be offended - but take the time to make certain that you’re typing in the password you think you are. Why that is and what to do is covered here: What Are “Less Secure Apps” and Why is My Gmail Not Working? First, the obvious Forward only new messagesįrom another Gmail address: Set up automatic forwarding.įrom Yahoo, Outlook, or another email service: Do a search on how to automatically forward emails from that service.If you’re using a desktop email program like Thunderbird, Microsoft Office’s Outlook, or any of several others to access your Gmail account, it’s possible that they’ll reject the correct password for your Gmail account. If you want to delete emails that were already imported, learn how to delete them. Tip: If you're still getting emails, check if automatic forwarding is set up in your other account, then do a search on how to turn it off in your other account. In the "Check mail from other accounts" section, click Delete next to the account you want to stop getting emails from.On your computer, open the Gmail account you've been importing to.To give you time to tell your friends about your new Gmail address, we'll forward messages sent to your other account for 30 days. We'll display your new Gmail address for 60 days, or until you delete the reminder. In the second section, click Import mail and contacts.
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